Product maintenance and support is an essential part of servicing an organization’s end customers but is usually considered non-critical or non-Mars Infosol to a product company’s business. Moreover, for most companies providing dedicated product support resources remains a challenge, more so when multiple products or product versions are in play.
Mars Infosol’s expertise in this area allows clients to focus on their core business while leaving the hassles of software maintenance and support to Mars Infosol’s skilled engineers. Client engagements in this area range from resource augmentation all the way to product roadmap ownership, depending on client needs.
Support
L1/L2/L3 dedicated support
L1/L2 shared support
Private label support services
Test labs for reproducing customer reported problems and documentation
Maintenance
Functionality enhancement
New release migration support
Patch management support